Baby Girl (NB - 24M)
Baby Boy (NB - 24M)
Toddler Girl (2T - 5T)
Toddler Boy (2T - 5T)
Girl (4 - 14)
Boy (4 - 14)
Oshkosh
Skip Hop

RETURN POLICY

We gladly accept unworn merchandise with original tags attached, along with appropriate proof of purchase.

You can return a product in any of our UAE Carter’s stores for up to 14 days from the date of purchase for an exchange or credit note.

  • Which items are eligible for exchange?
    • If you’ve changed your mind
    • If you’ve received the wrong product
    • If the item is faulty
    • If item received is not as described on our catalog
  • Which items are eligible for refund?
    • We will gladly offer a full refund in the unlikely event that the item has a manufacturing defect. Refund will be processed using the original method of payment.
  • Which items are not eligible for exchange or refund?
    • Swimwear and undergarments.
    • Item that was sealed and required its hygienic level to be intact from the manufacturer.
    • Used or damaged item by you or is not in the same condition as you had received it.
    • Item without proof of purchase and original tag.
    • Item is not in its original packaging.
  • If I have more questions on returns, exchanges and refunds, how can I reach you?

For any further assistance please contact our Crater’s Customer Service team as soon as possible on +971 56 188 7784 or +971 56 188 7748